Do you have questions? We have answers.
How does the reservation and party process work?
Contact us at (805) 328-4911 or through THIS LINK and let us know what characters / party type you would like to reserve.
We'll check our calendar and make sure that we have availability and let you know with a price quote that you can accept online.
We'll send a retainer invoice and contract to you to sign online once we receive your quote back. The contract has information in it on things like rain, cancelations, reschedules, expected conduct, etc. in it.
Approximately one week prior to your event our office staff will follow up to make sure that everything is still correct and answer any last minute questions you have.
Our performer arrives on your party date ready to make people happy.
Do your performers speak English?
Yes. They are all fully fluent in English with almost all being native English speakers. Some have additional language fluencies such as Spanish, Japanese, or French.
Can I choose the mermaid / specific character performer for my party?
No. We stand against racism and prohibit the picking performers based on their racial appearance (race / ethnic identity / hair color / skin tone) from photos. The only exception to this rule is exact talent look alike casting / stunt doubling for film and TV productions. At all other times we always assign performers based on their location, schedule, review feedback, and skill set to offer you the best possible party experience possible.
If you need a specific SKILL (such as a specific safety or sports coaching certification or conversational fluency in a specific language, etc.) then please let us know at your time of inquiry so that we can run a specialty skill availability check. As an example, we will honor a party request such as “I’m expecting a bilingual audience, can you please send me an elf that speaks Spanish?” but will not honor a racially based appearance request such as “I need an elf that can speak Spanish, but don’t send me an Asian; elves aren’t Asian.” The later would be a racially biased request (bad) rather than a skills request (ok).
If you would like to see photos of our team or learn more about some of our regular performers and their incredible personalities, skills, and talents, you can do so by clicking here.
Can I choose what color the mermaid is wearing? I want it to match my table cloth.…
We cannot guarantee a color choice as all silicone tails are custom fit prosthetic art pieces that are not interchangeable between performers. While we can try to staff a person with the color of costume you want, please note that they may not be available and you will need to pay more in order to get a specific costume (or the person that owns it) delivered to your event.
You can see the level of our costume quality online to be assured that we only send top level costuming to our events.
How hot should I heat the pool?
Heating your pool is the single most important thing you can do to make sure that guests have a great pool party. 88-92 degrees Fahrenheit is essential for recreational swimming for young children and mermaids. Young children get very cold very fast and cold water presents a significant health and safety risk to mermaid performers.
Where are you located?
Sheroes Entertainment LLC is based in Southern California near the glitz and glamour of Hollywood, California and Los Angeles. We currently have team members working in Southern California (Ventura County and Los Angeles County).
Are you willing to travel?
Yes! Many members of our team has valid passports and can be mobilized within 24 hours to go to your location once contract and deposit are signed.
Additional travel charges apply to parties or events outside of the Ventura County and Los Angeles County areas for things like drive time, mileage, hotels, and/or flights. Such travel charges are quoted to you in your quote packet.
For the cheapest hotel, air, and performance rates we highly encourage you to book your performers at least two months in advance for any events outside of California.
Please note that we will NOT dispatch any performers to any countries listed with the US Department of State as having current Travel Alerts or Travel Warnings.
How much do I tip a performer?
We recommend 15-20% of the total party cost, just like you would do in a nice restaurant.
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